Get Intorch with Us
We’d love to hear from you! Whether you have a question, feedback, or just want to say hello, feel free to reach out.
Address
AP 85 Lincoln Street, Pankrono Estate,
AK-264-7519, Kumasi, Ghana
Phone
+233(0)24 888 8949
Social Media
FREQUENTLY ASKED QUESTIONS (FAQs)
1. What is Jibril Enterprise?
Jibril Enterprise is a natural health and agriculture-focused initiative that promotes sustainable farming, herbal medicine, and wellness education. Our goal is to help individuals and communities live healthier lives through the power of nature.
2. What services or products do you provide?
We specialize in:
• Cultivation and Conservation of African plants and processing of medicinal plants
• Educational content on herbal medicine and sustainable agriculture
• Selling African plant seeds, products and wellness solutions.
3. Are your herbal products safe to use?
Yes. All our products are prepared using natural ingredients, guided by traditional knowledge and supported by modern research. However, we always encourage customers to consult a healthcare professional before using any herbal remedy.
4. Where do you source your herbs and plants?
We cultivate many of our plants through sustainable farming practices and also work with trusted farmers and suppliers who share our values of quality and environmental responsibility.
5. Do you provide guidance on how to use herbal products?
Yes, we provide educational materials, usage guidelines, and videos to help our customers make informed decisions about natural remedies.
6. Can I partner or collaborate with Jibril Enterprise?
Absolutely! We welcome collaborations with farmers, researchers, health practitioners, and organizations interested in promoting natural health and sustainability.
7. How can I contact Jibril Enterprise?
You can reach us via our Contact Page, email, or social media platforms. We’re always happy to connect and answer your questions.
SHIPPING INFO
SHIPPING DETAILS: We ship through UPS, EMS, and Registered mail. We provide a tracking number after shipping.
SHIPPING DURATION: The United States and Europe take 2 weeks or less to deliver, while Asia takes 3-4 weeks or less to deliver through Registered mail.
EXPRESS SHIPPING: UPS and EMS shipping take 7 working days to deliver worldwide; sometimes it takes more than 7 working days to deliver, depending on delays by customs.
NOTE: We can only ship through UPS or EMS when a customer desires express shipping with extra cost.
MANDATORY DOCUMENTATION:
NOTE: Shipping plant seeds from Ghana requires a mandatory phyto certificate as the primary requirement.
IMPORTANT INFORMATION: If your country is strict on the import of seed, please let us know the requirements. We are not responsible if your package is seized by the inspection of your country.
The germination of the seeds is assured and tested before being sold. Most of the seeds are wild and are currently cultivated. If you need any propagation assistance, do not hesitate to contact us through jibril@jibrilenterprise.com or via WhatsApp number +233248888949.
We can confirm that the seeds are fresh and viable. But if due to one or two reasons your germination rate is very low, contact us for free replacement, but on condition that you will pay for shipping and phyto certification only.
NOTE: Please, if you are in Australia, Colombia, or South American countries, kindly contact us before purchasing from us. This is because Registered mail shipping does not ship to those countries, and we can only ship to those places via express shipping.
RETURN AND REFUND POLICY
Returns & Exchanges: We gladly accept returns and exchanges
Contact us within 14 days of delivery. Ship items back within 30 days of delivery. We do not accept cancellations, but do not hesitate to get in touch with us if you have problems with your order.
The following items cannot be returned or exchanged because of their nature, unless they arrive damaged or defective, we cannot accept returns for:
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Custom or personalized orders
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Perishable products (like food or flowers)
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Digital downloads
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Intimate items (for health/hygiene reasons)
Conditions of Return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.